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What does BD Gifts Portal offer? |
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How can I place an order/make the payment? |
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How can I make the payment? |
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What is Prepaid Card? |
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What is BD Gifts Card, and How Can I Use It? |
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Who Needs Prepaid Card? |
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What is the validity of prepaid card? |
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How can I recharge my prepaid account? |
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Can I phone or fax my order? |
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Which credit cards does BD Gifts Portal accept? |
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Is my credit card number secure? Does BD Gifts Portal use SSL encryption? |
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How do I feel sure that you have correctly registered the order placed? |
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What is the difference between Billing Address and Shipping Address? |
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Where do you deliver within Bangladesh? |
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What is your return policy? |
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How do I correct the information that was incorrectly entered? |
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What happens if I do not correct the information? |
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What can I do if the order is shipped but the shipping address provided is incorrect? |
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Can I add or remove a product from my order after the order is placed? |
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Are the items shipped as per the display on webpage? |
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From where are the items bought? |
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How much time do you take to deliver after the payment has been made? |
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What is the mode of delivery? |
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How do I know that my gift has been shipped? |
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Can I send some message with the gift? |
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Can I have the gift delivered on a particular date? |
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Where all can BD Gifts Portal deliver gifts? |
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How do I check the current status of my order? |
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How can I track my order? |
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Can I cancel an order after it is submitted? |
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Do you deliver outside Bangladesh? |
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How do I contact you regarding my order? |
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What is Reminder list? |
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What does BD Gifts Portal offer? |
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BD Gifts Portal makes it possible for you to send gifts to your dear ones residing anywhere in Bangladesh. Through this service, you can order from the choicest gift items shown on the site while making the payment online/prepaid card. The gift will be delivered at an approximate time and address given by you, according to your specifications. |
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How can I place an order/make the payment? |
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You can follow these simple steps to place an order on bd Gifts Portal:
Adding Items to Cart
While browsing through gift items, by simply clicking on 'Buy Now' button seen beside an item that you wish to buy, you can add it to your Shopping Cart . Each time you add an item to your cart, the screen will display your Shopping Cart Contents. You may continue adding items that you intend to purchase to your Shopping Cart until you wish to check out.
Checking Out
After you have finished selecting gifts, you can review the list and prices of your chosen item/s clicking on the 'Shopping Cart' link available on the top-right corner of every page on the site. You may add more items, remove any item/s that you do not wish to purchase, or change quantity of purchase from this list before checking out. After reviewing the items listed in the Shopping Cart and their pricing details, you can click on 'Check Out' button to start the ordering process.
Giving Delivery Details
In the ordering process, you will be asked to give us the delivery details including the delivery address, approximate delivery date (wherever applicable) and any message that you wish to send along with the gift. Before you confirm your order, you will be shown all the order details along with the shipping and other charges and special discounts (if applicable)
Confirmation & Delivery:
After confirming the order, you will be required to choose a suitable payment option to complete the ordering process. As soon as we receive the payment authorisation, a confirmation mail will be sent to you. You can also check the status of your order by clicking on 'Order History' link on the My Account page at any point of time. |
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How can I make the payment? |
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You may choose to pay online by filling in your credit card information on our 128 bit encryption secured payment gateway powered by paypal.com. Users in Bangladesh can pay using the bdgiftsportal prepaid cards. |
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What is Prepaid Card? |
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For the first time in Bangladesh, we are providing prepaid cards. Purchase your prepaid card from any of our prepaid cards distribution centers (xxx). Log in to the My Account page and click on 'Prepaid Account' link. Input your card hidden number to the text box & charge or recharge your account. |
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What is BD Gifts Card, and How Can I Use It? |
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Who Needs Prepaid Card? |
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Users in Bangladesh only need prepaid cards to pay for the items. |
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What is the validity of prepaid card? |
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There is no expiration date for the prepaid cards. |
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How can I recharge my prepaid account? |
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Log in to the My Account page and click on 'Prepaid Account' link. Input your card hidden number to the text box & recharge your account. |
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Can I phone or fax my order? |
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No, all orders must be placed online. |
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Which credit cards does BD Gifts Portal accept? |
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We accept Visa, Master card, American Express, PayPal. |
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Is my credit card number secure? Does BD Gifts Portal use SSL encryption? |
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Bd Gifts Portal uses the latest encryption technology powered by paypal.com to ensure that your payment information is transmitted safely over the Internet on a Secure Socket Layer (SSL) link. paypal.com, our online payment processor has also installed a secure digital certificate from Verisign Inc., one of the world's largest secure digital certificate issuing company. |
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How do I feel sure that you have correctly registered the order placed? |
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You can log into your account and view your order details. |
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What is the difference between Billing Address and Shipping Address? |
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Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment. |
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Where do you deliver within Bangladesh? |
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The products are deliverable anywhere in Bangladesh. |
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What is your return policy? |
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As a rule, we have a NO RETURN policy. However, if any product received by the customer is defective, then please contact us at bdgiftsportal.com/contact.php and we will attend to the matter. |
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How do I correct the information that was incorrectly entered? |
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Simply go to Your Account and click on Edit User Profile, then make the necessary changes. |
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What happens if I do not correct the information? |
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In this case, the system will not allow you to finalize the order, and it will never be processed. |
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What can I do if the order is shipped but the shipping address provided is incorrect? |
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In this case, you can return the shipment back to our address (given on the website) but you’ll be charged for reshipping. |
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Can I add or remove a product from my order after the order is placed? |
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No, you cannot. |
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Are the items shipped as per the display on webpage? |
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Yes, items will be shipped as seen on the display picture on webpage. |
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From where are the items bought? |
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All items are bought from brand companies in Dhaka such as Hallmark, Arafat Traders, etc. |
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How much time do you take to deliver after the payment has been made? |
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3 to 7 days after payment has been cleared |
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What is the mode of delivery? |
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Delivery is made through Courier Service |
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How do I know that my gift has been shipped? |
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You’ll receive an automated email confirmation as soon as your order is shipped. |
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Can I send some message with the gift? |
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Yes, while placing an order, we provide you with that option. |
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Can I have the gift delivered on a particular date? |
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Yes, while placing an order, we provide you with that option. |
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Where all can BD Gifts Portal deliver gifts? |
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BD Gifts Portal can deliver gifts to different countries however, not all products can be delivered to all countries. Products that include perishable items can be delivered only within Bangladesh. |
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How do I check the current status of my order? |
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When you place an order with us, you need to create a username & password during the process. You can use the same to log in to your account to check your order status. |
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How can I track my order? |
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You can easily track the status of all orders placed by you at Bd Gifts Portal by logging in to My Account page and clicking on 'Order History' link. An order may have reached either of these four stages:
a) In Process: which means the approval/verification of your order/payment by our payment gateway is underway.
b) Processed: Your order/payment has been approved by our payment gateway. The order will be executed as per your specifications.
c) Shipped: Your order has been successfully shipped.
d) Cancelled: Your order could not be approved by our payment gateway. Click here to place a new order. |
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Can I cancel an order after it is submitted? |
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You can cancel any order placed by you on the store, provided that it hasn't entered the shipping process. The Cancel an Order link will not be available after your order has entered the shipping process. From your My Account page, you can click on Track your Pending Orders and select the order that you wish to be cancelled. |
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Do you deliver outside Bangladesh? |
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Yes, we deliver to many countries around the world. To see a list of countries, please check the following link www.bdgiftsportal.com/calculate_shipping.php. |
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How do I contact you regarding my order? |
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To contact us, please visit www.bdgiftsportal.com and go to “contact us” page. |
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What is Reminder list? |
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You can add birthdates, anniversaries or other dates of special occasions to your account. Select when you want to be reminded of the event and at the due time, a reminder will be sent to your email account. |
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